在线阅读本书 Book Description WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities * Listen to individual workers and consumers * Seize growth opportunities in every market * Custom-design a truly satisfying experience that benefits everyone involved * Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas. From Publishers Weekly In this paean to "one of the truly exceptional American success stories," Michelli convinces the reader that Starbucks is a great company, but he stumbles when trying to extract "precepts that can enhance your business and your personal life." He explores the various levels on which Starbucks succeeds, from its generous HR policies and lively work environment to its attention to detail and genuine concern for social causes—all of which highlight how singular a company it is. (Michelli throws in the word "unique" as often as twice a sentence.) But when it comes to advice for businesspeople, his "simple, yet not simplistic" tenets are too vague to be very helpful. Michelli notes that he has no personal stake in Starbucks: "I am not here to sell you on the company." But his enthused exclamations—"It is difficult to imagine all the great things that are yet to come for Starbucks"—give The Starbucks Experience the ring of an authorized book. Still, the company's practices are undeniably innovative and inspiring, and even if most of them aren't directly relevant, there's surely something in this book that's applicable to most businesses. (Nov.) From the Back Cover “Keen insight on the transformational power of Starbucks.”-Dr. Jackie Freiberg, bestselling coauthor, Guts! and Nuts! “Practical, proven ideas and strategies that you can apply immediately.”-Brian Tracy, bestselling author of Million Dollar Habits How did Starbucks turn a cup of coffee into a worldwide business phenomenon? With unique access to Starbucks personnel and resources, Joseph Michelli isolated the 5 key leadership principles that transformed an ordinary idea into an extraordinary experience. Principle 1: Make It Your Own Principle 2: Everything Matters Principle 3: Surprise and Delight Principle 4: Embrace Resistance Principle 5: Leave Your Mark Book Dimension length: (cm)21.1 　　　 　　　　　 　　　　　 width:(cm)13.7

Comparing Google to an ordinary business is like comparing a rocket to an Edsel. No academic analysis or bystander’s account can capture it. Now Doug Edwards, Employee Number 59, offers the first inside view of Google, giving readers a chance to fully experience the bizarre mix of camaraderie and competition at this phenomenal company. Edwards, Google’s first director of marketing and brand management, describes it as it happened. We see the first, pioneering steps of Larry Page and Sergey Brin, the company’s young, idiosyncratic partners; the evolution of the company’s famously nonhierarchical structure (where every employee finds a problem to tackle or a feature to create and works independently); the development of brand identity; the races to develop and implement each new feature; and the many ideas that never came to pass. Above all, Edwards—a former journalist who knows how to write—captures the “Google Experience,” the rollercoaster ride of being part of a company creating itself in a whole new universe. I’m Feeling Lucky captures for the first time the unique, self-invented, yet profoundly important culture of the world’s most transformative corporation.

成功写作入门（第10版），ISBN：9787301142509，作者：埃里克（Jean Wyrick） 著

Book Description This is a short, concise, hands-on manual for managers at all levels - a handbook for a leader's first 90 days in office. This work contains lots of practical tools and questions for self-assessment. Written in a friendly and accessible tone, it offers a broad-gauged coverage of many aspects and kinds of transitions at all levels. It includes new topics such as working with new bosses, building teams, and aligning the strategy, structure, systems and skills of organizations. Written by noted leadership transition expert Michael Watkins, The First 90 Days outlines proven strategies that will dramatically shorten the time it takes to reach what Watkins calls the "breakeven point": the point at which your organization needs you as much as you need the job. Based on three years of research into leadership transitions at all levels and hands-on work designing transition programs for top companies. From Publishers Weekly This earnest guide to career transition periods-when a new job or promotion puts an employee in an unfamiliar role-asserts, reassuringly, that navigating the all-important first 90 days is a "teachable skill." Business professor Watkins, co-author of Right From the Start: Taking Charge in a New Leadership Role, lays out a "standard framework" for leadership transitions, based on "five fundamental propositions," "ten key challenges," and a four-fold typology of situations that new managers find themselves in. Fortunately, Watkins balances the theorizing with practical steps managers can take to get on top of things and initiate changes, including elaborate self-assessment checklists, planning exercises and meticulous guidelines on how to have conversations with underlings and bosses. His advice, if not very original, is sound. He warns managers not to assume that their existing skills will suffice for new roles, advises them to pursue small-scale "early wins" to boost credibility, and admonishes workplace Machiavellis to "avoid pressing for closure until you are confident the balance of forces acting on key people is tipping your way." Watkins's penchant for cut-and-dried schematizations sometimes goes overboard, especially in the book's plethora of elementary graphs, tables, diagrams and matrices (novice orators are informed that "classic values invoked to convince others to embrace potentially painful change are summarized in table 8-1," while the oceanic topic of "Intersecting Cultural Dimensions" gets boiled down to a three-ring Venn diagram). But if the content of Watkins's counsel is not always obviously helpful, his systematized approach to thinking will at least help panicky executives keep their wits about them. From Booklist In these days of the public's microscopic scrutiny of corporate C-level executives, it's a wonder anyone would aspire to the CEO position. Amazingly enough, many eager managers are still climbing--and Harvard Business School professor and author (Right from the Start [1999]) Watkins helps prepare them for career moves, accelerating their transitions. This is, essentially, practical advice about undertaking new opportunities and understanding new vulnerabilities, quickly and without much upheaval. Different steps--sometimes simultaneously, sometimes sequential-- define success in the first three months, from promoting yourself (i.e., taking charge fast) to keeping your balance. Anecdotes enliven the checklists and sample learning plans; in fact, one specific case--Douglas Ivester of Coca-Cola--underscores the absolute necessity to adapt and change rapidly in new positions. Much content is human resources related, based on self-discipline, team building, and the availability of trusted advice and counsel. Would that every newly elected president of the U.S. heeded this practice. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Barbara Jacobs Book Dimension: length: (cm)23.5 　　　 　　　　　　　 　 width:(cm)15.5

Five-year old Matilda longs for her parents to be good and loving and understanding, but they are none of these things. They are perfectly horrid to her. Matilda invents a game of punishing them each time they treat her badly and she soon discovers she has supernatural powers.

Pride and Prejudice has delighted generations of readers with its unforgettable cast of characters, carefully choreographed plot, and a hugely entertaining view of the world and its absurdities.

《每天读一点英文:那些年,那些诗(诗歌卷)(英汉对照)》内容简介：《每天读一点英文》是一套与美国人同步阅读的中英双语丛书。该丛书由美国英语教师协会推荐，特点有三：内文篇目取自中外最经典、最权威、最流行的读本，适于诵读；“实战提升”部分，包括背景知识、单词注解、名句诵读，让你在品味诗歌的同时，提升写作能力；附赠地道美语朗读MP3光盘。 《每天读一点英文:那些年,那些诗(诗歌卷)(英汉对照)》精选《乡愁》、《面朝大海，春暖花开》、《西风颂》、《一见钟情》等中外名诗，让你在诵读名句中，感受隽永的情谊！

Bette is 27, smart, pretty, fun – and bored. When she splits up with her long–term boyfriend, she decides it's time for a change. A chance meeting propels her into a new role as a party planner. Running with the cool Manhattan pack, Bette can hardly believe her luck. Suddenly, the greatest city in the world is her own personal playground and boy, the toys are incredible! But quicker than you can say Manolo Blahnik, everything starts to fall apart. Bette finds herself the prey of a notorious playboy – and suddenly the lead item of the society gossip columns. Her new boss couldn't be more thrilled, but Bette's family and old friends are less so. The girl they know and love, with a penchant for dodgy romance novels, cheesy '80s music and junk food, is in danger of turning into just another Park Avenue princess. As Bette struggles to keep both her old and new lives from imploding, she finds salvation in an unlikely form. But can she say goodbye to the glamour and the Gucci, the Prada and the parties, and step back into the real world – and into the arms of a genuine Prince Charming?

《心灵鸡汤:象牙塔里的日子(英文珍藏版)》内容简介：给与你帮助，鼓励你上进，与你共度校园美好时光，它就的明星。即使是那些片断的印象，也会成为温暖的记忆，值得回忆的，应该是你一生实现过的梦想和经历过的奇迹。

《每天读一点英文:一个人,也能穿越黑暗(英汉对照)》精选45篇温馨感人的小故事，讲述了人在面对困难痛苦的时候应该怎样的姿态来应对和度过。海啸、火灾、车祸、失业……种种天灾人祸都在考验人的耐心和定力。但是这些故事告诉我们，黑暗时光并不可怕，只要态度乐观心灵饱满，就能穿越黑暗，迎来阳光灿烂的日子。这本书是原汁原味的英文和地道中文的完美结合，不论是语言表达，还是故事内容，都堪称经典。

The enthralling international bestseller. We are in the center of Paris, in an elegant apartment building inhabited by bourgeois families. RenA(c)e, the concierge, is witness to the lavish but vacuous lives of her numerous employers. Outwardly she conforms to every stereotype of the concierge: fat, cantankerous, addicted to television. Yet, unbeknownst to her employers, RenA(c)e is a cultured autodidact who adores art, philosophy, music, and Japanese culture. With humor and intelligence she scrutinizes the lives of the buildingas tenants, who for their part are barely aware of her existence. Then thereas Paloma, a twelve-year-old genius. She is the daughter of a tedious parliamentarian, a talented and startlingly lucid child who has decided to end her life on the sixteenth of June, her thirteenth birthday. Until then she will continue behaving as everyone expects her to behave: a mediocre pre-teen high on adolescent subculture, a good but not an outstanding student, an obedient if obstinate daughter. Paloma and RenA(c)e hide both their true talents and their finest qualities from a world they suspect cannot or will not appreciate them. They discover their kindred souls when a wealthy Japanese man named Ozu arrives in the building. Only he is able to gain Palomaas trust and to see through RenA(c)eas timeworn disguise to the secret that haunts her. This is a moving, funny, triumphant novel that exalts the quiet victories of the inconspicuous among us.

New York Times bestselling author Steven Pinker possesses that rare combination of scientific aptitude and verbal eloquence that enables him to provide lucid explanations of deep and powerful ideas. His previous books—including the Pulitzer Prize finalist The Blank Slate—have catapulted him into the limelight as one of today's most important and popular science writers. Now, in The Stuff of Thought, Pinker marries two of the subjects he knows best: language and human nature. The result is a fascinating look at how our words explain our nature. What does swearing reveal about our emotions? Why does innuendo disclose something about relationships? Pinker reveals how our use of prepositions and tenses taps into peculiarly human concepts of space and time, and how our nouns and verbs speak to our notions of matter. Even the names we give our babies have important things to say about our relations to our children and to society. With his signature wit and style, Pinker takes on scientific questions like whether language affects thought, as well as forays into everyday life—why is bulk e-mail called spam and how do romantic comedies get such mileage out of the ambiguities of dating? The Stuff of Thought is a brilliantly crafted and highly readable work that will appeal to fans of readers of everything from The Selfish Gene and Blink to Eats, Shoots & Leaves.

Once upon a time, there was a Bihari boy called Madhav. He fell in love with girl called Riya. Madhav didn't speak English well. Riya did. Madhav wanted a relationship. Riya didn't. Riya just wanted friendship. Madhav didn't. Riya suggested a compromise. She agreed to be his half-girlfriend. From the author of the blockbuster novels Five Point Someone, One Night @ the Call Center, The 3 Mistakes of My Life, 2 States and Revolution 2020 comes a simple and beautiful love story that will touch your heart and inspire you to chase your dreams.

'You'll be sorry when I'm dead.' That's what Harry said to his sister, before the incident with the lorry. And now he is just that - dead. And he wishes more than anything that he hadn't said it. He wishes he could say sorry. And say goodbye to everyone he left behind - his mum, his dad, his best friend Pete, even Jelly Donkins, the class bully. Now he's on the Other Side, waiting to move on to the Great Blue Yonder. But he doesn't know how to get there - until he meets Arthur, a small boy in a top hat, who's been dead for years, who helps him say goodbye...

“阳光英语”系列丛书即是以青少年的眼光和见解来看待青少年成长路上遇到的种种困扰。其释疑解惑不是长辈的说教，而是同龄人对问题的见解。这是这套丛书跟其他面向青少年的丛书最不同的地方。 本书共分为五个部分，每一部分都会有数个青少年站出来向你进述他们自己的故事，然后著者会对这些事例进行分析，告诉你如果面对同样的情况，你应该如何做，及为什么要那样做。最后还会有一个“实战演习”，让你结合自己的情况，给出你的答案。这五个部分环环相扣，循序渐进，依次让你明白：“我”是谁；“我”的目标是什么；如何制订一个合理而又可行的计划来实现“我”的目标；如何把“我”的计进分解成年计划、月计划、周计划，甚至是日计划；如何克服实现计划过程中出现的种种障碍等等。

FOR USE IN SCHOOLS AND LIBRARIES ONLY. Sixteen-year-old Miles' first year at Culver Creek Preparatory School in Alabama includes good friends and great pranks, but is defined by the search for answers about life and death after a fatal car crash.

《英语口语句型(第3版)》的目的是帮助已具有一定英语阅读能力的读者在尽可能短的时间内提高英语的口语能力。采用的办法有3个：1）通过英语句型学习英语口语；2）通过情景、意念学习英语口语；3）通过交际学习英语口语。《英语口语句型(第3版)》就是这3种学习英语口语途径的结合体。

《不抱怨的世界》是畅销全球80国的世界级励志书！世界500强企业团购率第1名！冯仑、唐骏、张德芬、奥普拉感动推荐！美国亚马逊、台湾金石堂、诚品书店心灵励志新书销量第1名！《纽约时报》、《时代周刊》、《卫报》、《芝加哥太阳报》、《洛杉矶时报》、NBC电视台……全球超过100家重量级媒体专题报导! 一本书，一只手环，改变爱抱怨的你，成就不抱怨的世界。 《不抱怨的世界》是一本震惊世界的心灵励志书，它用一只手环向我们传递了“抱怨不如改变”的生活理念，据不完全统计，该书上市不到一个月，就有600万人参与了“不抱怨”活动，并迅速蔓延到全球80多个国家。在美国《时代周刊》与《纽约时报》联合美国NBC电视台发起的“影响你一生最重要的一本书”投票中，它仅次于《圣经》。世界首富比尔•盖茨在推荐这本书时说：没有人能拒绝这样一本书，除非你拒绝所有的书。 不抱怨与团队：不抱怨=改善自我&提振团队！任何人和团队要想成功，就永远不要抱怨，因为抱怨不如改变，要有接纳批评的包容心，以及解决问题的行动力！ 抱怨是最消耗能量的无益举动。有时候，我们的抱怨不仅会针对人、也会针对不同的生活情境，表示我们的不满。而且如果找不到人倾听我们的抱怨，我们会在脑海里抱怨给自己听。本书作者提出的神奇“不抱怨”运动，来的恰是时候，它正是我们现代人最需要的。我们可以这样看：天下只有三种事：我的事，他的事，老天的事。抱怨自己的人，应该试着学习接纳自己；抱怨他人的人，应该试着把抱怨转成请求；抱怨老天的人，请试着用祈祷的方式来诉求你的愿望。这样一来，你的生活会有想象不到的大转变，你的人生也会更加地美好、圆满。 点击链接进入中文版： 不抱怨的世界2:关系决定命运